Customer Testimonials
This place sucks, go to the one in Fontana. It is so disorganized!! The manager Austin Alopari does not update you about your vehicle and is always in a meeting because he's afraid to handle business like a real manager.
very poor service
Bought a used ford Bronco was promised a spare key fob. Was given a fob to have reprogrammed.there service dept said it was fone when we went out side it did not work. Service dept said it could not be done for me to talk to sales rep. Spoke to sales rep said oh well it was a used car and it was sold as is. Don’t trust them.
I did buy a used car there 1 year ago, they force me to pay for a maintenance program $545, the contract disappear from ford system...well done look like a steal to me.
Please note none of this was intentional.It purely accidental and finding diagnostic root cause: Severe Documentation Discrepancies & Improper Billing — Consumers Use Caution
As a former automotive technician, I understand that mistakes happen in this industry, and I initially attempted to resolve this situation directly and diplomatically. However, the sheer volume of severe documentation discrepancies and refusal to address them publicly requires a clear warning to other vehicle owners.
I reviewed the service work performed on a family member's Ford F-150 at Ford of Upland. After checking the vehicle's diagnostic data, I discovered:
Unperformed Recall Update: The ... Read More Google - Oct 19, 2026
Our SALESMAN Jose Guerrero Camacho was awesome from the beginning to the end of our transaction . The biggest part was his honesty the entire time and great customer service unlike others at the dealership. Finance manger Uliana Clarke was also awesome. She too was very honest and great to deal with. I would solely recommend ford of upland if you deal with the two I mentioned above that were awesome .The two of them went above and beyond to make everything happen.
The rest of the staff we came in contact which includes the SALES MANAGER Jose were not honest ... Read More Google - Oct 17, 2026
It was all right, it took a minute to acknowledge me when I walked into the service department. Once they did though they directed me to the right department and my issue was resolved
Extremely disappointing service. They had my vehicle for two days and had not even inspected it. After I called for an update, I agreed to pick it up and take it elsewhere. They apologized and said they would at least complete two recalls, but only one was done, the paperwork was incomplete, requiring me to fill in the service code myself.
Nobody communicated that the second recall was not completed; I only found out after asking. Very slow service and extremely poor communication. I had not returned since 2022 due to a similar experience, but unfortunately, giving them another chance was ... Read More Google - Oct 7, 2026
Priscilla, Brian, Alex thank you. You three truly went above and beyond for me and my wife, and we are so grateful. What could have been a stressful process turned into such a smooth, enjoyable, and memorable experience because of you.
You made everything feel easy and effortless. You were professional, kind, patient, and genuinely cared about making sure we were happy every step of the way. It never felt rushed or pressured — instead, it felt like we were being helped by people who actually wanted the best for us. That means more than you know.
Getting my Mustang was ... Read More Google - Oct 5, 2026
Great place to buy a vehicle. My experience was great. Priscilla and Fortino were great to work with. No BS straight forward deal. I would recommend them to anyone wanting to buy a Ford.
I recently bought a 2 year old truck here and after 4000 miles driven I get 2 different messages about needing a brake job. This truck should have been inspected and brakes replaced before going on the lot. We were told it was normal wear and tear. Not true, it was a lack of proper inspection or someone would have seen how close the clip was to the rotor and should have replaced the brakes. I will never visit this dealership again. I now have to have brakes done on my own dime cause someone there couldn’t do their job. If they ... Read More Google - Sep 11, 2026
One srar to the service department it is horrible and they completely ignore your emails your calls your messages and never disclose what they don't do to your vehicle and extremely overpriced stay away from the service department
Our sales person was Nate V. If I could give him more than 5 stars, I would. He was the best sales person I have ever worked with in all my cars I have ever purchased. Nate was patient, kind, knowledgeable, and most of all he did not pressure me. I was so pleased with the test drive in which it allowed me to test the vehicle uphills, downhills, winding roads, and on the freeway. Nate is the person I will recommend to anyone who needs or wants a Ford. I’m extremely happy with all his help on setting up ... Read More Google - Aug 6, 2026
I’ve been to every Ford Dealer in the IE, this is by far the best.
I want to give a huge thank you to Priscilla Robles for going above and beyond after my truck purchase. From the very beginning, she made sure I got exactly what I wanted and provided outstanding customer service every step of the way.
Unfortunately, Priscilla was off on the day I went in to complete the purchase, and Nate Vaughn assisted me with the sale. Even though she wasn't there that day, Priscilla continued to follow up with me afterward to make sure everything was going smoothly.
When I noticed my truck didn't come with floor mats, I ... Read More Google - Jul 15, 2026
⭐⭐⭐⭐⭐
I had an outstanding experience at Ford of Upland! From the moment I walked in, everyone was friendly, professional, and made the entire process stress-free.
A special thank you to Nate Vaughn, who was an excellent salesperson from start to finish. He was knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured. He made sure I found the right vehicle for my needs and made the buying process smooth and enjoyable.
I’m extremely happy with my new 2026 Ford Maverick and couldn’t be more satisfied with the service I received. ... Read More Google - Jul 14, 2026
I had a good and clean experience purchasing my 2023 Kia Soul from Nate at Ford of Upland. Nate was genuinely friendly, honest, easygoing, and never made me feel pressured. He has that likable, down-to-earth “good ol’ boy” personality that immediately made me feel comfortable. He listened to what I was looking for, treated me with respect, and made the entire process feel straightforward and stress-free.
This experience was a complete contrast to what I encountered at two Toyota dealerships earlier that day. At Toyota of Claremont, I did not feel listened to at all. I clearly explained what type of ... Read More Google - Jul 13, 2026
Absolutely horrible service. They had my truck for almost 2 months.
I had called for updates, 3 consecutive weeks, twice a week.
NEVER received a call.
They cost me over a $1000.00 on repairs only to return and find additional issues. Problem never resolved.
Finally picked my truck. NEVER returning.
I had taken all my trucks there, considering I live 2 miles away in San Antonio Heights.
I would gladly take my business elsewhere.
I DO NOT RECOMMEND THIS DEALER!!!
They admit they're short staffed, thats understandable, but return a phone call.
I lost a days wages due to no returned call. I ... Read More Google - Jul 8, 2026
Appreciate Nate and all the help I received, excellent service was provided all around…I left Happy! Thank you Ford of Upland!
Prescilla was very helpful and knowledgeable on the purchase process, didn’t feel rushed as other dealers do to push a deal through. She was patient and found me the exact model and trim I wanted 10/10 experience!
★☆☆☆☆
I scheduled a pickup and delivery maintenance service with Ford of Upland. My vehicle was picked up shortly after 10:00 AM, and by 7:00 PM I had not received a single call, text, or update about the status of my vehicle.
When I finally called, I was told the service department had already gone home for the day. If a simple maintenance service requires keeping my vehicle overnight, someone should at least contact the customer and explain the situation.
My vehicle only has 20,000 miles, and I’ve always serviced it at Ford in Chino without issues. This was my first experience with ... Read More Google - Jun 24, 2026
Service writers do not update on the progress of your vehicles. A little frustrating. I have to call every time
Brought car in to confirm a diagnosis that I made. Didn’t receive a call back the same day so I called and after the service advisor Alyssa Carrillo finally found my info and informed me that it’d be 2-3 days to diagnose she then said “my bad” that I wasn’t informed that it’d be so long. I picked up my car and will take it somewhere else.
The experience with the service department has been horrible. They have ignored me, told me for three weeks they have had the parts, ordered the parts, installed the parts, ordered defective parts, gone on vacation, installed a turbo (it never had one, so that’s strange). I mean seriously. And this is all if you can get past the AI chat bot they force you to get around. And as I write this it still isn’t ready (this is the 5th proposed return day they have missed) just overall complete hot garbage over there.
Go see Matthew when you are looking for your next new or used Ford. Had a great experience when we just bought our expedition must come down and see what they have.
Literally the worst experiences I have ever had with a dealership. I have been here multiple times for oil changes since it was local but ended up driving to another one because of how awful the service is. I would walk in to 4 employees sitting in their stations with no other customers and not one would even acknowledge me or put their head up. There were times I stood there for at least 5 minutes with no one offering to help me.
I leased from a dealership in OC and Ford Credit said I could turn into any Ford dealership. It ... Read More Google - Apr 29, 2026
From the moment we walked into the dealership, everyone treated us with respect
I went there in October 2025 for a Recall on my battery, supposedly it was ordered and I would get a call 4 weeks later. I've been calling the service department periodically for 7 months, every time I'm told I would get a call back but never did. Lastly I called again in April and was told they have no idea when the battery would come in stock which was super frustrating, they couldn't point me anywhere for help. Ford of Simi valley ended up sending me a letter that they would pick up my car and return it with ... Read More Google - Apr 25, 2026
I love Ford! I Have been with FORD for 12 years and I’ve had seven leases with them… They take care of me every time! They are patient and work with me to get me exactly what I want and need in my new vehicle! I worked with Taylor for my last two leases at UPLAND FORD… He is great! He listens to the customer and does everything he can to make sure they are happy!
I cannot warn you enough to not purchase a vehicle from this dealership. One step further, I would NOT purchase a Ford! Neither offers any customer service after you take delivery. Make sure you get a complete vehicle inspection BEFORE you drive away or it quickly becomes a you problem. Stay clear of Ford!!!
Austin and team do a great job of taking care of our Expedition. Our F-150 was taken care of by the Ford of Upland team too. Awesome service.
It was a great car buying experience for me, no hassle, the team all treated me very well. Show out to Taylor Alvarez for going above and beyond what any other Salesperson has ever done for me. Thanks Ford of Upland Team.
My husband came to this dealership as my 2014 C-Max key fob stopped working back in August 2025 . They took a deposit of $232,26 to replace this . To date we have not received a new key and they will not return our money . They have effectively stolen our money . They refuse to respond to emails or phone calls. This is now 8 months-- we are disgusted by this treatment . We went to another dealership and paid more money to obtain a new key . GIVE US OUR MONEY BACK !!!! YOU ARE THIEVES
Victor is a champ! Really good service listened to what I needed and we were able to work out a Really good deal
I would like to honestly say Taylor was great he helped us and was very friendly and helpful. He also answered all of our questions and he was also able to give us a great discount on our vehicle. I love my vehicle and happy with the great customer service from this dealer. I highly recommend them 10/10
Place is a total joke had a i assume salesman or lady taylor message me about working up a price on a trade in and never even got back to me after 2 times they said oh im working on that.the only thing your working on is a lost customer.
I had a great experience at this dealership! The pricing and service were amazing . Shaun the sales manager is a beast … 🤙
We were very pleased with the recent service that we received. We took our recall notice that we had received into the service department. Peter was able to check and see if the part was available and was able to get our vehicle in right away to fix the recall. We were very pleased with the customer service from Peter and the rest of the staff.
Got my oil service done . Specifically asked the guy that checks you in if they rotate the tires and he said yes . Picked my truck up 5 hours later and noticed they didn’t rotate my tires . I went back in and told the guy at the counter that they didn’t do what he’d told me they’d do and he basically told me oh well ! Not rotating the tires is not the end of the world, but makes you wonder what else they charge you for that they’re not doing . Just sayin .
Made an appointment almost a week ago for a recall so I dropped my truck off at 8 am this morning specifically told them I need it back end of day and was promised end of day fast forward 3 pm I get a text saying I need to leave my truck at the dealer as it won’t be fixed today smh no thanks I’m not wasting another day at this dealership what a joke
Absolutely horrible service. 5 hours for an oil change. I scheduled my appointment a week in advance. Spoke with the service guy. He smirked and smiled and said "I dont know we're just busy i guess".
Miguel Zavala, is a professional, friendly, very knowledgeable and easy to work with. Bought my first diesel powered pickup could not have been easier. I suggest you go meet Miguel and the team at ford of upland.
Kevin was great, helped me out every step of the way with my purchase. The team was professional, helpful, and attentive without being a bit pushy. These guys are highly recommended. Appreciate all of their help immensely.
I was back and forth about my experience when I purchased my Bronco here about 18 months ago. But now after I dealt with yet another dealership telling me that extra interior warranty that I purchased does absolutely nothing and no one will honor it or dealt with it I am completely disgusted. Not only this but I just found out the paperwork for DMV was done wrong and tags that I paid for were never paid
I had an excellent experience here from start to finish. The staff was friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions and made the entire process smooth and stress-free. The dealership itself was clean and well-organized, and I truly felt like they valued my time and business. I drove off feeling confident in my purchase and well taken care of. Highly recommend to anyone looking for a great car-buying experience!
John Reynoso amazing guy showed us the perfect car. Raymond Esquibel made the finance a breeze I walked in an out with the keys to my car in just one hour. These guys are pros
I want to thank John and Ford of Upland for welcoming me into the dealership. John helped me since I arrived and was able to help me get my 2025 Ford Bronco. I want to thank all the team because they’re really attentive. I definitely recommend John as your salesperson. He has great customer service, bilingual, and will definitely get the car you’re looking for! Thanks Ford of Upland.
Awesome service! Ended up knowing a guy I work with is a good friend of John reynoso my sales guy! Friendly and helpful guy
Ford of Upland and Victor were very good to deal with and I’m very happy with my vehicle. I was a bit frustrated that my interest rate went from 6.99 to 7.75 at the last moment of the deal. Assuming that was a problem with Ford Financing and not Victor or Upland but Ford is Ford to the customer. I was quoted one rate and received another.
Very Professional and Courteous.
Great customer service, thorough explanation and breakdown of cost, warranties, products and service history on the vehicle I purchased.
Very professional good experience sales person Kevin very helpful treat us with respect great experience
First time buying a vehicle at Ford Of Upland Taylor Alvarez Was my sales guy very knowledgeable easy to talk to not pushy.
best and fast customer service best and fast customer service and tried to fix all my needs
I had an outstanding experience at Ford of Upland. Kevin was absolutely awesome — friendly, knowledgeable, and genuinely committed to helping me find the right truck. He made the whole process smooth and stress‑free, with no pressure at all. You can tell he really cares about his customers. I’m thrilled with my new truck, and I highly recommend asking for Kevin if you want top‑tier service.
Couldn’t recommend Kevin enough , He and the finance manager were honest and had great communication from start to finish, He explained all of the features and warranties offered and the overall value of my vehicle, it was a stress free experience. I was in and out of the dealership within an hour. First time here, great customer service
Victor is very knowledgeable and very pleasant 2 car we bought from him😊
Great service, good atmosphere, answer my question, try to help with the process, make easy
I've visited here 3 times. Each time Ken has been extremely helpful, kind and has gone above, even when he was not my assigned liaison. I took my vehicle to another location originally and they were not as kind or thorough.
I have always had good treatment at Ford of Upland. I use their service department for all of my Ford vehicles. I have purchased several vehicles from them over the past 20 years. My most recent purchase was on NYE and I got a fair price and was out the door in less than 2 hours.
Had a great experience. We negotiated everything over the phone and got the car delivered super smooth transaction very professional staff.
Excellent sales team
Polite, knowledgeable, listened to our needs.
The staff at Ford of Upland were great and made my buying experience pressure free and enjoyable. Thank you for the great experience!!!
It was a pleasure doing business with John Reynoso. He was very respectful and helpful from the beginning. He understood what I wanted from the beginning and respected my wants and needs. Highly recommend him for sure.! Thank you again !
Had the pleasure to deal with Tyler Alvarez easy and straight forward business, no xx.
Easy to work with. Smooth transaction. If you need a new car come see him.
I used Costco to purchase. It went smooth, but the process could be cleaned up a little. There was some confusion on using Costco. Still waiting for parts and serviced outlined on the contract
Had a performance part installed and there was an issue with the initial price quote. There was some initial panic, but Danielle worked very hard to fix this and made sure it was fair and resolved. Very impressed with how they handled the situation. Very professional. Would absolutely recommend them and come back. Thank you Danielle for working with us!
Roger and Jose were awesome. I'm happy with my purchase. Roger and Jose were awesome. I'm happy with my purchase.
Kevin is knowledgeable, honest, and listens to your needs. Thank you ford of Upland. Kevin and the staff showed me the best option to purchase for my scenario.
Excellent service. Kevin Paz was outstanding to work with, and we really appreciated the extra effort he put forth to make our daughter’s Christmas extra special. Highly recommend!
Kevin was very knowledgeable and professional. Our experience was better than expected The next time I buy or lease a Ford my first call will be to Ford of Upland
Victor was fantastic. His responded to me immediately and made the process simple and enjoyable..
I recently purchased a customer order vehicle. I can say I really liked this dealer vs Sunrise ford. Taylor was in touch and communicative with our order and providing us updates for the last 3 1/2 months. We definitely appreciated that. One thing I would say has some opportunities is, the wait time on a straight forward purchase. I didn't except to be there for 3 hours. Once we got to financing we were quickly done and the finance director was great as well. Just the wait time from finalizing the final price to the finance manager was too long especially because ... Read More Google - Dec 27, 2025
Thanks kevin and victor for your help.
Ford Upland is the greatest. Victor in sales was great. Patient informative. Joe in finance was very helpful. Everyone was very friendly.
Great team. Thanks John and Ray!
Great customer service and easy to work with. Very kind and respectful and positive attitude !
I bought many cars in my lifetime and I gotta say this was the easiest and smoothest I’ve ever had, Kevin was great and made sure to take care of all my wants and needs.
Taylor was super helpful and informative about the preowned car that I bought and about any questions that my best friend or I had. He gave off good energy that made me happy that I bought my car from him.
The sales representatives at Ford in upland are absolutely amazing. I purchased a bronco and the sales representative was very personal and knowledgeable. I felt very comfortable and all my questions were answered and taken care of. The sales representative made me feel like a normal human being and not another sales number for the dealership quota. They truly gained my trust and a loyal customer that will defiantly be going back in the future.
The staff and Kevin were very helpful and friendly! Great service made the experience easy and enjoyable to buy my Ford maverick!
Excellent experience at this dealership. The team was knowledgeable, transparent, and respectful throughout the entire process. Taylor worked with me to find the right car and made everything clear and straightforward. I truly appreciate the great customer service and would absolutely come back in the future.
Victor in Sales was fantastic. Would say he is 5 stars in customer service. Joe in the finance dept was just as kind and helpful. Thank you for being real. Kathy
Victor De La Rosa made my car-buying experience at Ford of Upland smooth, stress-free, and genuinely enjoyable. From the start, he was professional, knowledgeable, and attentive, taking the time to answer all of my questions and walk me through my options without any pressure. He made sure the Ford Explorer I purchased met everything I was looking for, from the trim level to the features and overall feel of the vehicle.
What really stood out was Victor’s honesty and patience throughout the process. He kept communication clear, explained each step, and made sure I felt confident in my decision. ... Read More DealerRater - Dec 12, 2025
A really great buying experience…
Brought my SUV in on a Monday to replace a broken door keypad. I was told they are a couple days behind, which seems to be normal from my experience with Ford. My vehicle was ready for pickup late Friday. Shortly after receiving my car, I noticed there was damage to the door they worked on. It appears a tool used almost punctured a hole from the inside out. I mentioned the incident and sent pictures of the door with damage - I have yet to hear back from anyone.
